Frequently Asked Questions
Check in begins at 2pm and check out time is by 11am.
If you check out later there will be additional fees.
No, we are a cash only facility. Please note that Santa Cruz is a remote location with no road access and no ATMs. Please plan accordingly as we only accept cash as a form of payment and do not accept credit cards.
No, we have a licensed restaurant on property so our kitchen is closed to guests.
Therefore, no outside food or drinks may be consumed on property.
We have a bunch of delicious options for breakfast & lunch, then our yummy 3 course family style dinner.
We try our best to accommodate any dietary restrictions - but if you’re unsure, just send us an email!
Yes, guests must be 18 or older.
Additional fees include a
• 15% tax on your stay &
• a mandatory 33Q charge per person, per day for use of all of our equipment, tours, activities and WIFI.
• Unlimited use of our paddle boards, kayaks, inner tubes and sauna.
• Morning activities such as yoga, SUP sunrise tours, and sunrise hikes.
• Afternoon activities such as beer tastings & cooking classes.
• Basic WIFI.
Yes, you can make reservations and inquiries for groups right here!
You can see all of our available rooms & prices right here!
We require your passport at check in or a Guatemalan DPI.
We do not have a 24 hour reception. Reception hours are from 8:00 AM - 9:00 PM.
Our 3 course family-style dinner begins at 5:00PM - starting with 2 hours of unlimited free cerveza, with dinner served at 7:00PM.
Sign up is by 3:00PM on each day of your stay. If you will be arriving after 3:00PM, contact us!
We require any cancellations to be made a minimum of 1 day (24 hours) before the booking.
Failure to cancel within this time will result in a cancellation charge equal to the first night of you stay.